kitsch + fancy focuses on beautiful handmade products and most importantly CUSTOMER SERVICE! these policies and listings are general guidelines but if you need an item rushed, message me and i will do everything i can to get your item to you by your deadline. A RUSH fee may be added on a case by case basis.
I accept Paypal or credit card via Etsy. Checks and money order may be accepted on a case by case basis--contact for inquiry.
Checks, money order, cash accepted for local sales and we can arrange for pick-up if you would like to save on shipping--contact for transaction.
IMPORTANT SHIPPING INFORMATION: arrival date cannot be promised by a specific date. The arrival date provided when you checkout is just an ESTIMATE and not promised. USPS is running behind schedule due to an overload of shipping due to the pandemic and limited staff. Orders will not be refunded due to USPS shipping delays-we cannot be responsible for a package once USPS has it in their hands unfortunately. Please be patient during this time and use your tracking information USPS has provided you. All purchases during this time will be made with the understanding that delays can happen due to post office delays (Kitsch and Fancy will still be sending packages out during the timeline I have promised). For HOLIDAY orders, you must order VERY EARLY this year to give extra time for arrival. Thank you.
All communications about your order MUST be made through Etsy messaging ONLY. I will not see or respond to personal emails regarding orders. I cannot be responsible for orders that were sent with the wrong address if the customer provided the wrong address at checkout. If this has happened and the order has already been sent the customer WILL NOT receive a refund unless the package is returned back to me from USPS. I can only work with the information I am given and will be making orders and shipping to the addresses I am provided. If the customer has provided an incorrect address and the order is shipped already I will not be able to change the address. The customer will need to purchase another label for the package to be reshipped if it is returned to me for non-delivery. Refunds will not be given to customers who provided incorrect addresses.
Kitsch and Fancy always strives to provide the best customer service and get your items to you in a timely manner. Please note, the arrival dates provided by Etsy is only an estimate. USPS does not guarantee arrival by a specific date unless you choose to upgrade and pay for express shipping. We cannot be responsible for shipping delays by USPS.
Feel free to contact for exact timeline for completion or for a rush order. A RUSH FEE to bump your order may be added on a case by case basis.
Most packages are sent via USPS Priority Mail 2-3 days or First Class mail 2-5 days. You may request to have shipping upgraded.
kitsch and fancy is NOT RESPONSIBLE for mail that has been LOST, MIS-DELIVERED, STOLEN OR DELAYED by the post office. I guarantee that I will ship the mail by the date agreed upon to the name and address provided by the customer. If the package is held up, it is the customer's responsibility to contact their local post office to find the package. Kitsch and Fancy is not responsible for damaged, lost, stolen, or packages delayed by the US postal service. Issues with shipment must be handled by the customer through USPS customer service. If the order is showing as DELIVERED, there is nothing I can do as a seller. Tracking showing as DELIVERED is proof of delivery. Customer will have to contact USPS with any delivery issues. If an order is showing as DELIVERED your item will not be refunded or re-sent. Tracking is a service for sellers and buyers to show proof of delivery, this is the only way we can show the order we sent has been delivered to the address the customer provided. Therefore packages shown as delivered will be deemed delivered by kitsch and fancy. Customers may contact their local post office to request a GPS location for delivered items- if it has been mis-delivered, customer may file a lost mail claim with post office. If you believe a package has been stolen, the post office will require you to file a police report and then file a mail claim with the post office.
Once we ship the order with the United State Post Office, the process is now in their hands. Unfortunately we cannot refund the shipping cost of your order.
If a specific delivery date is requested, we will quote the time line that is given from the USPS web site. Kitsch and Fancy cannot be responsible for shipping delays from carriers that is outside of our control.
It is very important for the customer to provide the CORRECT NAME AND SHIPPING ADDRESS. kitsch and fancy IS NOT responsible if the wrong name or address is provided during original purchase so please double check that all of this information is correct. Customers who enter the wrong shipping address, where the item is returned to us, will have to pay the additional ship fee. Items that are never returned where the wrong address is provided is at a loss to the customer unless you are able to get the package forwarded through USPS. Orders that are made which provide the INCORRECT shipping information will be sent to the address provided, if the item is already sent, no refund will be made. If the order has not been sent the order will be CANCELLED and the order must be re-ordered. This is to avoid mistakes with shipping to the wrong address since the label is created from the information provided originally at check out.
Please follow the tracking number if it is provided with your order for updates on the delivery process.
If any bumps in the road are encountered you will have to contact your local post office to find out where your package is. Kitsch and Fancy strives to offer an excellent customer experience, however I am a small micro business run by one person. I will make and ship your order as promised by the day I’ve promised.
Please note that international shipping may be held up by your country's customs office, which is something we cannot control. The customer is responsible for understanding their local customs and for paying any additional fees that may be incurred during international shipment.
If you would like expedited shipping please leave a message in the note box and I can send you a new invoice with the adjusted shipping costs.
INTERNATIONAL SHIPPING POLICIES:
Kitsch and Fancy currently DOES NOT ship outside of the United States.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
kitsch and fancy wants you to love all of your items. kitsch and fancy provides extremely detailed descriptions of each item including measurements and photographs with scale so you can clearly determine the size of the item you are ordering. Please make sure to take note of pictures with scale and measurements to make sure you are getting the size you want. Please ask all questions before ordering so you can be as informed as possible when making your purchase. If you are sensitive or particular about colors or scents I am happy to answer any questions or you are welcome to purchase sample colors/scents before making a large order.
The items in the kitsch and fancy shop are MADE TO ORDER and most times not re-sellable. Buyer must contact to initiate return within 5 days of delivery and items must be shipped back in sellable condition within 14 days of delivery. For all returns or exchanges there will be a 20% restocking fee deducted from the return amount. Original shipping will not refunded and the return shipping will be paid for by the buyer. Orders with ANY type of customization are not available for return, this includes favors with custom labels. Refunds will be processed once items are returned in the same condition minus restocking fee and original shipping amount. Kitsch and Fancy is not responsible for damaged, lost, stolen, or packages delayed by the US postal service. Issues with shipment must be handled by the customer through USPS customer service by the receiver. Please note: shipping is paid by the customer and USPS is the provider of this service. We cannot be responsible for issues with USPS.
*If you are interested in special orders, wholesale/bulk quantities, or international shipping rates, please message me or send me an email and I will get back to you ASAP. Thanks for looking!*
I am happy to customize your order for you. Leave your custom label information or scent request in the NOTES TO KITSCHANDFANCY box when you checkout. I am happy to work with my customerscwith any special request favors for your event, message me with the details and I’ll get back to you ASAP.
I proudly offer soap favors in many size and price options. The soap favors come in a mini (less than 1 oz), a medium guest size (2 oz), a 3 pack stack (3 minis tied together), a full sized soap bar, and the 6 pack soap stack (6 mini soaps tied together). There is a favor for any budget you have. Each listing has very detailed information size, weight, and measurement of each soap. I provide many photos as well of each favor as well a few for scale (next to a ruler, in my hand, etc). I try to make sure my listings are as clear and descriptive as possible. Please make sure you understand the size of the favor you are purchasing and ask me any questions you have.
Keep your soap favors in a cool, dry environment to keep them from melting or collecting dust. Bars of soap should always be kept in a draining soap dish as well to prolong the life of the soap and keep it from getting mushy.
If you would like to order a large amount of items feel free to contact me for bulk / combined shipping. Sometimes shipping your items together in a larger flat rate box can save you on shipping. I am happy to figure it out for you and set you up with a custom listing.
International shipping from US to other countries is very expensive. I do offer international shipping on most items. Please look over my international shipping policies with all the details. The customer is in charge of any additional fees incurred with duties or customs.
Yes to all of it! If your item is a GIFT, be sure to mark the GIFT box so it will print a gift receipt. If you would like to include a card with the order leave the message in the GIFT MESSAGE box and they will receive it with the exact message shown. Very important to double check that the correct shipping name and address are provided. I cannot change the info or re-route anything once it has been sent. I am happy to include an organic, stamped muslin drawstring bag with your order for only $5. Just check the gift wrapping box and your item will include this lovely, reuseable item. Check out the gifts section of my shop for ready-to-give boxed items like the treat box.
I occasionally offer wholesale, contact me through Etsy or email email@example.com for inquiries.
Yes! Absolutely! Just choose the listing with the number of gift boxes you need and then choose ASSORTED for labels and/or SOAP choice. You can leave any special requests in the NOTES box when you check out with how many of which labels you need. Any special requests with scents of items inside the boxes can be left here as well.
kitsch + fancy has a fun, quirky style so I use an assortment of fun colors/ prints/ patterns to make all of my items (from scratch!) So no two gift boxes will look the same but I choose colors and prints that look super cute together. Leave any specific requests in the notes or send me a message and we can chat about any details you would like.
Yes and Yes! I can get almost any order to you as quickly as needed. Each listing will show you the estimated ship date but if you need your items sooner send me a message and we can work it out. Some orders will require a bump-the-line rush fee or overnight / expedited shipping charges to get to you in time.